Safety and Privacy
We appreciate the value of your personal data and therefore will take all reasonable steps to protect your personal information from loss, misuse or unofficial alteration. Your personal information is kept in databases that have built-in precautions and firewalls to ensure the privacy and privacy of that information.
Lastly, we are subject to South African data protection laws, including the Constitution of the Republic of South Africa 1996, Protection of Personal Information Act 2013, the Electronic Communications and Transactions Act, 2002, the Regulation of Interception of Communication Act 2002, the National Credit Act 2005 read with the National Credit Amendment Act 2014 and the Consumer Protection Act 2008 which we comply with fully and give the greatest respect.
Personal information is information that identifies or relates specifically to you including your financial information, for example, your name, age and identity number, your assets and liabilities, your income and your payment records. In short, any information that we know about you will be regarded as your personal information.
Collecting your data
We collect information about you in two ways - directly from your online application and also from outside sources such as credit bureaux and customer service providers. We may use data that identifies your personal information for a number of things including: statistical analysis; to develop and improve our products; to assess lending risks; to update your records; to identify which of our products, or our partners' products which might interest you; to identify and prevent fraud, money laundering and other criminal activities; to carry out regulatory checks, keeping you informed about your loan, and for market research; and in the products and services which we offer on behalf of third parties.
Gathering and Use of Private Information
In order to make your use of this loan product and electronic service offered by TrueCred as successful as possible, it is necessary for us to find out exactly what you need and want from us and to ascertain whether in terms of the provisions of the National Credit Act you are eligible to get a loan. The following are some of the reasons why we would collect your personal information:
- to identify you;
- in order for us to process your instructions or requests;
- in order for us to ensure that you meet our lending criteria, we may collect and analyse your personal information and combine all the information that we have about you to compile a credit profile of you in order for us to grant you a loan and to meet your specific needs;
- once we have collected and analysed your personal information, we may send you promotional material or details which we think may be of interest to you but will only do so with your permission.
Extra Data Collection
We want to provide you with the best possible service, so calls to TrueCred will be recorded and/or monitored for quality checks and staff training. Recordings may also be used to help us combat fraud.
When you use the TrueCred Website and the services provided by us, you may be given an access number, user name, password and/or personal identification number (PIN). You are responsible for maintaining the secrecy and confidentiality of your user name, access card, password and/or personal identification number (“PIN”).
Sharing your data for service provision
By clicking the “I Accept” box, beneath the loan agreement and direct debit mandate you hereby agree that we may disclose your personal information:
In the event we sell or buy any business or assets (in which case we may disclose your personal information to the prospective seller or buyer of such a business or assets)
If our business or substantially all of its assets are acquired by a third party (in which case personal information held about customers will be one of the transferred assets)
If we have a duty to disclose your personal information in order to comply with a legal request, or in order to enforce any of our terms and conditions.
Because we work with some carefully selected partners outside of South Africa - in order to offer you our loans service - we may also need to transfer your personal information abroad. If and whenever this is the case, we will ensure the information is held securely to standards as least as good as those in South Africa and is only used for the purposes set out in this policy.
Right to request access to your personal information
As aforementioned, we are committed to the protection of your personal information and any information disclosed to third parties is only done so with our knowledge and express authorisation. You are entitled to request access to your information at a prescribed fee and to request that inaccurate, irrelevant, excessive, outdated, misleading or unlawfully obtained information be corrected, deleted or in the case of a dispute, indicate that a correction has been requested, but not made.
Electronic Communications and Transactions Act
We also voluntarily subscribe to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 ('ECT Act'), which govern your right to having your personal information kept private. We briefly outline these principles below:
We will not use your personal information for any purpose, other than that which we disclosed to you herein, unless you give us your express written permission to do so, or unless we are permitted/required to do so by law.
Further to the requirements of the ECT Act; we will disclose your personal information without your consent:
- If we are required to do so by law or a court order;
- If disclosure is in the public interest;
- If disclosure is in TrueCred's interest;
- With your implied consent.
In terms of the Consumer Protection Act and section 45 of the ECT Act, you understand that you have the option to opt out of any mailing list maintained by TrueCred for commercial and marketing communications (see the next paragraph for more information on how to opt out).
Third party links
To register with us you must be 18-years of age or older. Minors are strictly forbidden from using the service.
Which laws apply?
Who to Contact?
Should you have any queries, please contact us, with information on our contact us page.